Home / Refund and Returns Policy
BUYER PROTECTION & QUALITY GUARANTEE

Refund and Returns Policy
Transparent, Fair & Hassle-Free

At VAP DUBAI UAE, our priority is ensuring you receive 100% authentic, factory-fresh vape hardware and e-liquids. Read below for our complete policies on returns, exchanges, and 24-hour DOA replacement warranties.

24-Hr DOA Warranty

Instant replacement if your device is defective or dead on arrival.

7-Day Unopened Returns

Eligible for sealed, unopened items in original intact packaging.

Instant WhatsApp Claim

No complicated paperwork. Send a quick video for rapid evaluation.

Prompt Reimbursement

Cash refunds upon pickup, original card credit, or store voucher.

24-Hour Dead On Arrival (DOA) Warranty

Because all our products are sourced directly from certified global manufacturers (Elf Bar, Al Fakher, Pod Salt, Juul, Myle, Uwell, etc.), manufacturer defects are exceptionally rare. However, in the unlikely event that you receive a defective device, we provide an immediate 24-Hour DOA (Dead On Arrival) Replacement Warranty.

What qualifies under the 24-Hour DOA Warranty?

A disposable device that does not fire/auto-draw out of the box, battery failing to charge on rechargeable disposables, auto-firing without inhaling, or substantial internal leakage prior to first usage.

How to claim DOA replacement:

  • Notify us via WhatsApp (+971 52 498 6793) within 24 hours of taking delivery.
  • Send a short 10-second video demonstrating the defect (e.g. attempting to inhale or plug into charger).
  • Our concierge will schedule our courier to deliver a brand new replacement directly to your doorstep at zero extra delivery cost.

7-Day Return & Exchange for Unopened Products

If you changed your mind or accidentally selected the wrong flavor or nicotine strength, you may request a return or exchange within 7 days of delivery, provided the following conditions are met:

  • The product must be 100% brand new, unopened, and unused.
  • All factory cellophane wrappers, security scratch seals, and blister packs must be completely intact and untampered.
  • Original order confirmation or invoice must be presented.

Hygiene & Health Safety Regulations (UAE Law)

Due to strict public health and hygiene laws governing oral inhalation products in the United Arab Emirates, we cannot accept returns or exchanges on any opened, unsealed, or tested vape devices, disposable pods, coils, or e-liquids under any circumstances unless covered by the 24-hour DOA warranty.

Items Excluded from Return & Refund

The following items and conditions are strictly non-returnable and non-refundable:

  • Any disposable vape, pod cartridge, or e-liquid bottle whose outer cellophane, seal, or silicone plug has been opened or removed.
  • Devices damaged due to improper charging (e.g. using high-voltage phone fast-chargers above 5V/1A that burn internal coils).
  • Damage resulting from drops, water submersion, physical abuse, or normal wear and tear.
  • Products where the manufacturer security QR code or scratch panel has been removed or scratched off.
  • Subjective dissatisfaction with flavor or taste profiles (vape flavors are a matter of personal preference and taste).

How to Initiate a Return or Exchange

Our return process is designed to be effortless and handled directly over WhatsApp without lengthy bureaucracy:

1
Contact Support

Message our WhatsApp at +971 52 498 6793 or email info@vapdubaiuae.ae with your Order ID.

2
Submit Evidence

Provide a photo showing unopened seals, or a 10s video demonstrating any defect.

3
Fast Approval

Our concierge evaluates and approves valid claims within 30–60 minutes.

4
Rider Dispatch

Our courier arrives to pick up the item and hand over your replacement or cash refund.

Refund Methods & Timelines

Once your return is inspected and approved by our quality control team, refunds are issued based on your original payment method:

  • Cash on Delivery Orders: Refunded in cash directly upon courier collection, or instantly credited as an online shopping voucher.
  • Credit / Debit Card Orders: Reimbursed to the original card used at checkout. Depending on your issuing bank, card refunds typically reflect within 5–7 business days.
  • Store Credit / Gift Voucher: Available immediately with zero waiting period for use on any future purchase.

Order Cancellations

You can cancel your order free of charge at any time prior to courier dispatch. Because our dispatch speed in Dubai is extremely fast (within 15–30 minutes of order confirmation), please notify us immediately on WhatsApp (+971 52 498 6793) if you wish to cancel or modify your order.

If the order has already been dispatched and the courier has arrived at your delivery address, a nominal AED 20 courier trip fee will apply to cover transport costs if cancelled without valid cause.

Frequently Asked Questions

What if my disposable vape tastes burnt on the first puff?
If a brand-new, factory-sealed disposable vape tastes burnt on first usage, it is considered a dry-wick manufacturer defect. Contact our WhatsApp within 24 hours with a photo of the device and security scratch code, and we will replace it immediately.
Can I return an item if I don't like the flavor?
Unfortunately, we cannot accept returns on opened products due to subjective taste preferences. We recommend consulting our 24/7 WhatsApp vape sommeliers before ordering if you are unsure which flavor profile suits your palate.
Do I have to pay courier fees for a warranty replacement?
No! For approved 24-Hour DOA manufacturer defect replacements, VAP DUBAI UAE covers 100% of the courier dispatch costs.
NEED ASSISTANCE WITH AN ORDER?

Our Concierge Team Is
Here To Help 24/7

Have questions regarding a product, replacement, or delivery status? Message our Dubai concierge on WhatsApp for immediate support.

Chat on WhatsApp (+971 52 498 6793) Back to Shop